How long does shipping take?
We ship Monday-Saturday. Every order is shipped within 24hrs, with the exception of orders placed Saturday evenings and Holidays. During the Holiday Shopping season (November-December) there may sometimes be a delay as it is the busiest time of the year for delivery agencies, which can sometimes also be delayed by weather.
Do you ship over seas?
Yes we do! All you have to do is select "Fed Ex International Economy or Priority" at checkout and you will receive a individual quote based on your location!
I never received my order and the tracking info is NOT updating. What should I do?
Contact us immediately with your Order Number, and we will get to the bottom of it immediately. Chances are if you haven't received your order and it has been more than 5 days since ordering, your package has most likely been lost by the Post Office. Don't freak out! Just send us an email and we will fix the situation as soon as possible!
I accidentally entered an incorrect address. How can I fix it?
All you have to do is email us and let us know! Please make sure to contact us immediately though, If the order ships before we are notified it may go to the wrong address, and we will not be able to do anything for you! If an order does ship to the incorrect address, we will reship it so long as the customer provides half of the cost of Secondary Shipping and we will cover the other half. All Problematic Orders resulting from incorrectly input user data must be resolved within 90 Days of original order to be eligible for Secondary Shipping or a Refund of the cost of the Items only.
Where can I pick up Air Legends products locally?
We have a number of retailers of our products across the country! Please check our Retailers page to see a complete list of where you can get Air Legends products in stores!
It is cloudy in my area. Does sauce only work with sunlight?
Sauce needs UV rays to activate it's chemical reaction. It will work with light bulbs that emit UV rays, the most common alternative are Reptile light bulbs.
Does Air Legends Premium Cleaner work on Suede and Nubuck?
Our Air Legends Premium Cleaner is safe to use on ALL materials. We recommend brushing the material first to remove lose dirt and dust, next clean and let it dry naturally, finally brush to revive the nap on your surface.